It’s no secret that the world has changed dramatically in the past six months, leaving many organizations to question if their customer experience strategy is set up for success today, tomorrow, and for the future.
Customer Service 2020: The Future of CX Agenda:
9:00am PT: Welcome Keynote: The evolving approaches to CX desired by businesses and consumers
9:30am PT: Fireside Chat with Mara Castro, Head of Experience @ Warby Parker
9:55am PT: Stella Connect & Gladly end-to-end demo
10:15am PT: The future of CX breakout sessions